Ridgewood Water - Quarterly Billing FAQ

Quarterly Billing FAQ

The following facts may be useful:

Each meter removed is tested for accuracy. If over-registering were to be discovered, we would follow the refund procedure New Jersey Board of Public Utilities requires.

New meters are similarly high in accuracy. They also have features that can be used to help determine the causes of unusually high consumption.

In certain circumstances where a customer had been receiving estimated bills, over/underestimation may have occurred which could result in an unusually high bill or credit.

Any customer receiving an unusually high bill after a period of estimated bills is eligible for a deferred payment arrangement with no interest charges. Any account that was improperly charged interest will be credited for those charges.

The new meters will provide actual readings remotely with no hindrance to the customer.

If you would like to obtain a reading yourself on the new meter, simply shine a flashlight on the display and it will activate. Two screens will then cycle. The first will be the current read and the second is a rate screen which shows the current gallons per minute passing through the meter.

The vast majority of unexpectedly high consumption is due to lawn sprinklers and toilets.

Many people do not realize or notice that water may be trickling from the toilet tank into the bowl and down the drain. This can really add up when it's happening 24/7. Ridgewood Water has free dye tablets that can be used to determine if this is happening.

Verizon announced in May 2014 that they would be discontinuing the access to their system for meter reading by the end of the month. That deadline was extended to the end of December.

If you have any further question please contact our Customer Service Department at 201-670-5500 ext. 269 or 275 M-F 8:30 - 4:30. You can also contact us by email at cswater@ridgewoodnj.net